Rad Power Bikes | FAQs

RadRover FAQs

How far can I go? What is the distance I can go on a single charge?

There are many variables that effect exactly how far you will be able to travel on a single charge like wind, hills, payload, and speed. We get an average range of 25 miles per charge in flat commute/urban environments with a 180 pound rider with no peddling and 15-20 miles in hilly offroad trail riding conditions with no pedaling. When you pedal you extend your range. The more pedaling you do, the less power the RadRover will consume, and the longer you will be able to travel!

How fast does it go?

The RadRover has a top speed of 20 MPH without pedaling. The 48 volt battery pack and high torque geared hub motor means you go from 0-20 MPH rapidly but the bike is limited to a 20 MPH top speed, which is the legal limit in most locations for use on road. 

How much power does it have?

The RadRover has 750 watts of power on demand. The LCD meter provides a continuous display of power consumption while you are riding. 

How do you control the motor?

The RadRover is equipped with both a throttle and a pedal sensor. You can use either system to control the speed of the electric motor. If you want to cruise without pedaling the twist throttle can be used or if you enjoy pedaling and want to feel more like you are riding a regular bike (with an awesome silent electric motor) you can use the pedal sensor by entering one of the 5 levels of pedal assist.

What is pedal assist, how does it work and why does the RadRover have it?

Pedal assist uses a cadence sensor built into the drivetrain of the ebike which reads when you are pedaling and automatically turns the electric motor on to provide assistance when you are pedaling. Start pedaling and the sensor tells the motor to turn on. You can adjust the level of assistance with the LCD screen from 1 (lowest amount of assistance) to 5 (highest amount of assistance) to match your desired speed. Since you are pedaling, using the RadRover in pedal assist mode will generally result in a longer range compared to throttle only mode. 

How many charges will my battery last for?

The RadRover's Panasonic lithium-ion battery cells will provide approximately 800 “full” charge cycles before a replacement is recommended. A full cycle is considered one complete discharge, so if you only discharge the battery halfway before recharging normally, your battery will last for twice as many trips! 

Does the battery have a memory effect?

No, the battery has no memory effect unlike other battery chemistries meaning you can charge your battery after each and every use, even if you just take a spin down the block. The battery is completely self managing and the charger stops automatically when the battery is fully charged.

How long does it take to charge the battery?

On average the battery takes 4-6 hours to charge with the included 2 amp charger, but that time is cut in half on shorter trips where you only partially discharge the battery pack.

Do I have to pedal?

No, you do not need to pedal! There is both a twist throttle and a pedal assist system. You can pedal and the electric motor will kick in and provide you with assistance, and there is also a twist throttle that will override the pedal assist and allow you to ride the RadRover more like a motorcycle, only silent!  The level of pedal assistance will determine how much boost power the motor provides based on your pedaling input. Level 1 will be just a little and level 5 will get you moving like a pro cyclist. The throttle is always 0-100% power depending on how much you twist yo wrist!

What colors are available?

The RadRover comes in Black (matte) and White (Gloss).

Does the RadRover have regenerative braking?

No, instead of using a direct drive hub motor which would allow the RadRover to have regenerative braking enabled, we opted for a brushless geared hub motor which increases the efficiency on hills and at lower speeds. The geared hub motor also freewheels when you are coasting or just pedaling making it feel more like pedaling a regular bike without fighting cogging/magnetic resistance.

Is it street legal?

Electric bikes are considered bicycles and can be used in the same way as a pedal only bicycle in most locations, however there are a multitude of localities with restrictions so users must check with local law enforcement to be sure they are riding within the law. One example is NYC which has had a ban on the use of electric bikes http://www.greencarreports.com/news/1084757_nyc-bans-electric-bikes-again-launches-bike-sharing-system

Users should take extra care ensuring that they operate within the law and check their local regulations on peak power (normally 750 watts in the U.S.) and top speeds (normally 20 mph in the U.S.). For reference the RadRover has a top speed of 20 MPH and a peak power of 750 watts.

We will be providing an on/off throttle button on the production bikes to disable the twist grip throttle so customers in locations where e-bikes with throttles are not allowed (some locations in Europe etc) will be able to conform to local regulations. The pedal assist system is still fully functional when the throttle is disabled.

It is our job as e-bikers to obey the rules of the road so please ride responsibly. Here is an additional link to read about laws pertaining to the operation of electric bicyles: http://en.wikipedia.org/wiki/Electric_bicycle_laws

How do you turn the RadRover On/Off?

The RadRover turns on once you engage the battery “on” button and turn on the LCD by holding the middle "mode" button on the left side of the handlebars for 2 seconds.

What is the size of the bike?

It uses 26’’ fat bike wheels and tires and the frame is a unisex design meaning it fits a wide range of individuals. The frame is closest to an 18’’ frame on a conventional frame sizing chart and from our experience it fits well for people between 5’2’’ and 6’2’’ tall. The axles are 46’’ apart and the outside of the front tire to the outside of the rear tire is 80’’

Does it come in a women's specific version?

The RadRover uses a unisex design frame meaning it works well for men and women. 

What is the weight limit?

The recommended weight limit for the RadRover is 275 lbs including rider and extra gear.

Can I put a rear rack on it?

Yes, the RadRover is equipped with braze-ons for mounting a rear rack. The wide tires require you to choose carefully when picking out a rear rack. Many fat bike racks will fit. Racks that connect directly to the seat post are the easiest to install, but do not have the payload of some full featured rear racks.

How Steep of a hill can the bike go up?
Hill performance depends on the weight of rider and gear and the steepness of the hill as well as some other factors. The 48 volt 22 amp motor controller surprises everyone we have had test ride the RadRover, the hill climbing power is what distinguishes our bikes from competitors with lower voltage battery packs and lower current controllers.

What is the lowest and highest the seat sits off the ground?
With the seat post fully extended the top of the comfort saddle sits 45’’ from the ground and at its lowest point the seat is 31’’ from the ground.

How much does the bike weigh?

The bike weighs 60 lbs out of the box.

How much does the battery pack weigh?
The battery weighs 7.2 pounds.

How many gears does the Rad Rover have and why does it have gears if it is electric?
The rad rovers has thumb shift Shimano 7 speed gearing system. Although we find that users rarely change gears because the electric motor takes away all the strain, it is still useful to have gears whenever you decide to pedal while cruising or trying to get more exercise or extend your range. The combination of gearing and the 5 levels of variable pedal assistance from the motor means you can always find the most efficient gear and pedal level to go the distance!

Is there a power usage or battery gauge on the bike? 
Yes there is a full screen LCD display, there is also an additional LED battery gauge on the side of the battery pack. 2x the info! 

Is there a switch to prevent accidental starting? 
Yes, there is an on/off button on the battery pack and an on/off button on the lcd remote. The brake levers also come standard with a safety power stop switch built in.

How do I lock it up and what can I do to help minimize the chance of it being stolen?

The RadRover has some great anti-theft features including a locking battery pack that can either be locked onto the frame or removed and brought inside for charging and safe keeping and a rear wheel which is bolted down to the dropouts to reduce the chances of a thief stealing the wheel from the bike. Most standard u-locks and cable locks work fine on the RadRover. We recommend using the strongest possible lock when locking your bike. 

Does it work in the rain?

The components are all water resistant and work very well in wet conditions but you should take care to keep your bike parked indoors whenever possible and in a dry location when in storage. The display, motor, battery pack, and throttle are all designed to operate just fine in heavy rain, normal drizzle, or a soggy wet morning commute in Seattle, but you should always take care to dry off your bike and store it properly between use to prevent corrosion.

 

WARRANTY AND REPAIR

What happens if something breaks on my RadRover?

Our ebikes use standard bicycle components meaning replacement parts can be found at any local bike shop (LBS). All of the electrical components are easily swappable in case you need a replacement, or want to upgrade your battery in coming years. The RadRover is so smart that it’s electrical system will actually tell you what is wrong in the case of an error. The LCD readout displays an error code when a component is at fault allowing you to pinpoint the problem right away!

 

Does the RadRover have a warranty?

Every bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects.

Is it possible to replace the batteries?

Yes! The battery can be easily removed and replaced by a turn of a key to unlock the battery allowing you to lift it right off for replacement. Our high quality Panasonic cells should provide years of dependable service but when a replacement, or spare pack is needed, it is as easy as unlock and lift!

Can I replace or add parts to the RadRover?

You can customize the RadRover however your heart desires, you can even deck it out like the bike from Pee-wee’s Big Adventure. When purchasing parts check with your local bike experts or reach out to Rad Power Bikes if you have any questions about compatibility of new parts.

How do I replace the tires when they have worn?

The RadRover rims fit standard 26’’/660.5mm fat bike tires and most bike shops carry replacement fat bike tires. You can also purchase replacement tires directly from our web store.

How do I turn on the headlight?

Once the battery/LCD display are on, hold down the top and middle button located on the left side of the handlebars for 2-3 seconds.

SHIPPING

How long will it take for my bike to arrive once shipped?

Can I pick my bike up in Seattle? 
Yes! Local pickup is free and highly recommended, we would love to meet you!

What countries will you ship to?

We are only shipping to the USA ($175) and Canada ($400) at this time.

Is Assembly Required?

The RadRover will arrive mostly assembled, and you will just need to attach the handlebars and the front wheel and screw on the headlight and pedals. You can find the unboxing video here! If you pick up your bike at our shop in Seattle it will be fully assembled!

 

Traveling by air and want to take your Rad Power Bike?

At the moment,  Department of Transportation regulations prohibit our bikes from being transported as your checked luggage. If you are traveling you can ship your bike ahead utilizing Fed Ex, UPS, DHL or one of the other freight companies available or inquire with your airline about shipping your bike as cargo. There are requirements for proper packaging, marking and paperwork as these bikes are regulated in all modes of transportation.  If you contact them and tell them what you are shipping they can assist you in the process or refer you to someone who can help you. Be sure to tell them you have a Lithium-Ion Battery powered bicycle when making any inquiry. Here is a useful link to help you in determining other items that are allowed when you traveling by air. Pack safe!

More Questions? Send them to info@radpowerbikes.com