RadWagon Support and Best Practices - Rad Power Bikes

RadWagon Support and Best Practices

RadWagon Best Practices

Please take the time to closely familiarize yourself with the RadWagon Owner’s Manual, instructional videos, and the following best practices to help you get the most enjoyment from your new ebike. Do not operate your new RadWagon without completely reading and understanding all available materials. Contact Rad Power Bikes for more information on support or with tech support questions. You can also contact certified bicycle dealers in your area for additional information about assembly, maintenance, bicycling, safety, and local riding questions.

View RadWagon Owner's Manual here

Assembly

For assembly instructions please refer to this instructional video and study the owner’s manual. Assembly and initial adjustment may require special tools and skills to assemble and fit the bike. It is recommended that this be completed by a trained bicycle mechanic. The RadWagon arrives nearly fully assembled however the pedals, seat post, front headlight and wheel, rear running boards and front parking spring need to be installed before first use.

Pre-Ride Checklist

  1. Ensure all fasteners are secure and torqued correctly based on the instructions in the owner’s manual. Look for anything that appears unusual, our of place or missing.
  2. Ensure your battery is fully charged
  3. Check to see that all electrical connectors that are externally visible are securely connected.
  4. Check the tire pressure with an air pressure gauge and inspect tires for damage, make sure tires are properly inflated.
  5. Ensure the throttle is not applied or binded before turning on the bike.
  6. Ensure battery pack is in the locked position with the key switch lock.
  7. Locate seat at a comfortable and safe height so that you can put a foot down to stop safely.
  8. Test the E-Brakes for proper function.
    1. Sit on the bike in a clear open area.
    2. Engage the front brake.
    3. Lightly apply the throttle. The bike should not move since the brake is applied and e-brake cutoff switch is then open.
    4. Release the throttle
    5. Release the brake.
    6. Test that the bike will now operate with the brake not engaged.
    7. Release the throttle
    8. Apply the rear brake and perform the same steps above 3-7.

If the brakes do not cut off the power immediately discontinue use and contact Rad Power Bikes. If any other items in the above checklist are out of order immediately discontinue use until the item is serviced.

Battery Care and Charging

The RadWagon battery should be recharged after each and every use. The charger automatically stops when charging is complete. You can check the level of charge using the LCD display battery meter or the small LED meter on the side of the battery pack closest to the charging port.

Maximum Payload for RadWagon

The total maximum weight limit of the RadWagon (350 Lbs) includes the weight of the rider as well as clothing, riding gear, cargo, etc. The kickstand is not designed to be used for loading cargo. You MUST hold onto the bike whenever loading cargo, especially when loading precious cargo and children. Do not assume the bike is stable and balanced when using the kickstand, always hold onto the bike when cargo is being loaded or in place.

Total payload: 350 lbs

Rear Rack: 120 lbs

Running Boards: 40 lbs per side

Kickstand: 100 lbs

Carrying Children, Other Passengers, and Gear

The use of certified and approved child seating and equipment are required whenever carrying children. Rear wheel guards must be in place whenever carrying passengers to ensure feet and hands do not contact moving wheels. Ensure hands and feet are kept away from wheels at all times the bike is in motion. Check all regulations in the area where you operate the RadWagon to ensure carrying passengers, children, or cargo is allowed. Follow the stated weight limits in the section above, do not overload the RadWagon. The RadWagon should never be operated by persons under the age of 16 years old.

Pedal Assist

When riding with pedal assist active, you should always start in pedal assist “Level 1”. Be sure you are in a  clear area with no obstacles before starting off with the pedal assist system. Once you begin pedaling, the pedal sensor will activate the motor after 1-2 seconds. If there are any obstacles in your path you could collide with them if you are not anticipating the power of the pedal assist system to provide propulsion. Ensure you are firmly mounted on the bike and ready to ride with power assist before starting to pedal. 

When you stop pedaling, there is a 1-2 second delay before pedal assist shuts off. This is to reduce the pedal assist power surging on and off whenever you stop pedaling momentarily, usually to adjust your foot on the pedals or your seating position. If you need to stop suddenly when using pedal assistance, apply the brake levers to cut the power off and slow the bike. Always be prepared for the pedal assist power to remain active for a few seconds after you stop pedaling, and use the brake levers whenever you require the pedal assist or throttle power to be stopped immediately. 

Headlight/Taillight and LCD Display Backlight

To turn on the headlight and backlight on your RadWagon's display, press and hold the middle and top button on the left side of your handlebar (the buttons that you use to adjust your pedal assist level). To turn on the rear tail light you must activate the switch located on the light body on the rear of the bike. Riding a bicycle at night is much more dangerous then riding during the day. Check reflectors/lighting equipment and their mounting hardware regularly to make sure they are clean, straight, functional and secure. If you choose to ride in poor visibility conditions, first check to ensure you comply with all local laws regarding night riding.

LCD Display Features and Operations 

Steep Hills and Hub Motors

The RadWagon uses a brushless hub motor which provides efficient performance in many types of riding conditions. Hub motors are designed to provide years of trouble free use, however if not taken care of, they can be damaged by overloading. Be sure to pedal with your RadWagon when climbing steep hills and ensure the wattage/power consumption is kept below 500 watts continuously on long climbs. In hilly terrain it is recommended that users always pedal to assist the bike in climbing up hills. This can be accomplished by setting the pedal assist level to “Level 1 or Level 2” or riding with the twist throttle only partially applied. Watch the watt meter on the display and ensure that you regulate the power output of the motor so that it stays below 500 watts continuously on steep hills. Never ride up hills which exceed a 15 percent (%) slope with the motor fully engaged. If you want to ride up hills steeper than 15% slope, first set the pedal assist level to “level 0, level 1, or level 2” to avoid exceeding 500W of power to the motor. 

Regenerative Braking

Regenerative braking is active on the RadWagon whenever the front and/or rear brake lever is applied. There is an electronic switch in the brake lever and when it is applied, the electric hub motor will turn into a brake. This feature recharges the battery pack when coming to a stop and travelling downhill. The force of the motor acting as a brake allows the bike to slow down more rapidly compared to a standard bicycle; because of this you should proceed with caution and practice using this helpful feature before traveling on public streets and downhill routes.

Riding Off Road and In Wet Weather

Riding in soft and loose terrain is not recommended and in some cases can void your warranty. Just like when riding up steep hills, you should never exceed 500 watts of power in loose off road terrain otherwise you risk damaging the hub motor from overheating or overloading to the electronic system. Wet weather impairs traction and visibility for the cyclist and vehicles sharing the road. The stopping power of the brakes, traction of tires and grip of the riders feet on the pedals are all lessened in wet weather. If your feet slip off the pedals, tires lose traction, or the brakes cannot stop you appropriately it could lead to a fall.

Wheels and Tires

There are some important best practices to follow to ensure long life and safe operation of your cargo bike wheels and tires. Electric bikes travel at higher speeds on average compared to regular pedal only bikes, and they are also heavier in comparison; because of this, users must take care to never abuse the RadWagon wheelset.

  • Never travel over terrain which can damage the tires or wheels such as rocks, debri, and other obstacles.
  • Do not ascend or descend curbs or ride through potholes in the road.
  • Ensure tire pressure is adequate to avoid pinch flats and damage from low pressure.

Using the Brakes

Check disk brake pads regularly and ensure they are properly adjusted. Always ensure both front and rear brakes are operating properly before riding, never ride with a single brake. Always apply both brakes evenly when slowing.

Maintenance

  • Cleaning: Pressure washers or hosing down of the RadWagon voids the warranty. The RadWagon should only be cleaned with a moist rag and non-corrosive biodegradable cleaners.
  • Yearly maintenance checks: Your RadWagon should be given a full tune-up by a professional bicycle mechanic on a yearly basis.
  • Brake pads: Electric bikes travel at higher speeds and have more momentum because of the weight of the powered components, for this reason brake pads normally wear down faster than a traditional non-powered bike. Users must check brake pads regularly and replace whenever worn.
  • Tire Pressure: Rad Power Bikes recommends 50-60 PSI for the front and rear tires on the RadWagon.

Use Good Judgement

Because it is impossible to anticipate every situation or condition which can occur while riding, this best practices guide in combination with the owner’s manual make no representation about the safe use of the RadWagon under all conditions. There are risks associated with the use of any bicycle which cannot be predicted or avoided, and which are the sole responsibility of the rider. Always use your best judgment.

Getting Help

This best practices guide is not intended as a comprehensive use, service/repair, or maintenance manual. Please visit your local bicycle repair shops for all service, repairs or maintenance. Certified local bike shops may also be able to refer you to classes, clinics, or literature on bicycling, service/repair or maintenance. Please also reach out to Rad Power Bikes here at any time with any questions that arise from your purchase and use of this product.

Staying Updated

Be sure to regularly check the official Rad Power Bikes website to ensure you have the most updated owner’s manual and instructional materials. The latest version of the manual can be found on this page and is available for immediate download.