(800) 939-0310 | FREE shipping on ebikes to the lower 48!
Back in Stock Item Q&A
You should try to place your order as close as possible to when it becomes available (this date/time will be listed on the product page set by Rad Power Bikes). Because they are in such high demand, they have been going quick, so the faster you can buy the better!
We highly recommend contacting your bank/credit card company prior to purchasing a bike to let them know how much you plan on spending, when, and with what company. While it is uncommon, it is possible that your credit card may be declined when you try to purchase as large transactions can set off automatic fraud detection put in place by your bank/credit card company. These fraud detections exist to protect you against identity theft, but letting your back/credit card company know beforehand should prevent your card from being declined as they will be expecting a transaction to come through.
No. Inventory is not reserved or put on hold once added to the cart, but instead when the order is completed. This is done because there is a sizable amount of people who shop online that will never actually complete a purchase even though an item is added to the cart, which then "hides" an item from another potential buyer. By not reserving inventory when added to the cart, we feel this gives shoppers a more even chance of completing their order.
We want everyone to have an equal chance of getting an ebike as soon as we have them in stock. Early on in our business, we did offer pre-orders on out of stock items, but found that it led to longer wait times, and a ton of frustration and confusion. We believe that when you place an order, it should be in stock and ready to ship. By only selling in stock inventory (which for most models is replenished weekly), you have the opportunity to order an ebike right away and get it shipped within days of purchasing.
What’s more important is that we’re working tirelessly to ensure that we have enough inventory to fulfill the current demand and then some. We have exponentially scaled up both the number of ebikes being manufactured, and the frequency in which they arrive and become available for purchase.
No need to constantly check, all of our ebikes that are out of stock have a form that allows you to add your email address so you'll be notified once it's back in stock! This way you will be kept in the loop as we receive more information on our next shipments.
We don’t disclose this because we’re a private company, but we can tell you that it’s more than ever before and that we’re currently the largest ebike company in the US. Demand is extremely high and we’re selling out in a matter of minutes, despite having hundreds available.
During the busy summer period, please use our website to order your bike if possible. Our phone lines become quite busy, so it is best to get your name on a bike and then follow up with any questions once your order has gone through.
While we do absolutely appreciate our returning customers, we take pride in providing accessibility of our bikes to everyone. We are not aiming at creating an exclusive club of owners and hindering the ability for new customers to receive an ebike. As a token of customer appreciation, we do offer a returning customer discount, you can find this discount code in your order confirmation email.
We will absolutely honor a discount if a bike is out of stock at the time you are purchasing your first bike. We will charge full price for the first bike, and then apply the full discount to the second bike. Please order online and secure your bike, then follow up with us in writing so we can document that your second bike was not in stock at the time of checkout.
You can email our Customer Experience team at firstname.lastname@example.org
Phone: (800) 939-0310
Sales/Tech Support Hours: Mon-Fri 9am-5pm PT
Seattle Store Hours: Mon-Fri 9am-5pm Sat-Sun 9am-3pm PT
Seattle Store Address: 2622 NW Market St, Seattle WA, 98107
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