(800) 939-0310 | FREE shipping on ebikes to the lower 48!
Thanks for your order! Below, find tools that will help you along your journey of new ownership!
When will orders ship?
Domestic in-stock orders typically ship within 1-2 business days. Once shipped, you will receive a shipping confirmation that includes your tracking number so you can follow along with your order's journey to its new home!
Did you use velofix DIRECT shipping?
If you placed an order using velofix DIRECT, the shipping address in your order confirmation/shipping email from Rad Power Bikes will still show your address, this is perfectly normal. Your bike will still be delivered to your local velofix professional :)
velofix DIRECT will also add 1-2 days onto your shipping time while it is being assembled.
The Rad Power Bikes Help Center is full of TONS of helpful FAQs ranging from turning on your headlight to replacing your rear wheel. Click below to visit!
RadCity 16"/19" Assembly
RadCity Step-Thru Assembly
Our Customer Experiece Team, also know as pre-sale, is here to educate you about our products, help you find out which bike is right for you, place orders for your 1st, 2nd, 3rd (and beyond!) ebikes, and so much more!
They will be the ones to answer all your questions before your bike arrives and to take orders for accessories/additional ebikes if (when) that day comes!
Phone: (800) 939-0310 x1
Our Tech Support Team, also know as post-sale, is here to help you with everything under the sun regarding your bike such as warranty claims, buying replacement parts, troubleshooting issues, and so much more!
They will be the ones to answer all your questions after your bike arrives and with any of the highly technical questions you may have before you decide to buy!
Phone: (800) 939-0310 x2
Click below to see how you can get rewarded for telling people about our ebikes!
Save $100 on your next ebike!
To say thank you for purchasing a bike, we offer all current ebike owners $100 off* all future bike purchases! Just enter the code below at checkout on your next order to save!
* Offer connot be combined/stacked with any other offers and/or promotions.
The Rad Power Bikes Community
Welcome to the Rad Power Bikes community! With tens of thousands of bikes on the road, you are in great company. Below are just a few of our favorite shots from owners around the US, take a look around and don't forget to submit!
Phone: (800) 939-0310
Sales/Tech Support Hours: Mon-Fri 9am-5pm PT
Seattle Store Hours: Mon-Fri 9am-5pm Sat-Sun 9am-3pm PT
Seattle Store Address: 2622 NW Market St, Seattle WA, 98107
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