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LIMITED WARRANTY TERMS

Last updated May 14, 2026

This Limited Warranty is issued by Rad Life Mobility (“RLM” or “Company”), a Florida corporation. It is applicable for any Rad Power Bikes-branded Product, including all of its components (“Product”) as set forth herein, purchased in the USA or Canada after May 15, 2026. Note: this Limited Warranty does not apply to third party products. For Products purchased prior to December 15, 2025, any limited warranty may be impacted by the change in ownership of the Rad Power Bikes brand. For Products purchased prior to December 15, 2025, further information is provided in the section titled “Prior Ownership Warranties” at the bottom of this page.

This Limited Warranty extends to the original purchaser of the Product and valid transferee of the Product provided that the Product was originally purchased from RLM's online storefront, a physical RLM retail storefront, or an authorized RLM retail partner. If purchased through an RLM retail partner, a receipt of purchase must be submitted to RLM for any warranty.

The Limited Warranty begins from original purchaser’s receipt or purchase date (whichever is later) and will be verified by RLM (“Warranty Begin Date” or “Begin Date”).

Limited Warranty

For ebikes: To expedite any warranty related claims, we strongly encourage registering your ebike: https://www.radpowerbikes.com/pages/bike-registration. By registering your ebike, RLM will be able to easily access records for your ebike to streamline requests/inquiries. By registering your RLM-branded Product with RLM, you expressly agree to be subject to and bound by RLM’s Terms of Purchase: https://www.radpowerbikes.com/pages/terms-of-purchase. The limited warranty commences from the Begin Date.

A Product purchased directly from RLM is subject to the following two year (except as noted) limited warranty terms. Any component or part not expressly listed below will not be subject to a warranty. Please note, if you modify any electric or hardwire component of your ebike, the warranty will be null and void.

  • Battery: RLM warrants that the battery will be free of defects in materials and workmanship for 300 recharge cycles or 2 years from the Begin Date, whichever occurs first. Proper Battery care and charging should result in up to 75% of original capacity remaining for years following the Begin Date. This Battery Limited Warranty is subject to proper use and maintenance of the Battery as set forth in the applicable Owner’s Manual. Failure to comply with instructions regarding the use and maintenance of a Battery per the Owner’s Manual will void the limited warranty.
  • Bike Frame and Components: RLM warrants that for a period of 2 years from the Begin Date, the Bike Frame and Its Components, as defined here, will be free of defects in materials and workmanship. The term “Bike Frame and Its Components” means: frame, forks, stem, handlebar, headset, seat post, brakes, lights, bottom bracket, rims, wheel hub, and reflectors.
  • Additional Elements: Pedals, freewheel, crankset, cassette, derailleur, shifter, and saddles are subject to a limited 1-year warranty.
  • RLM-Branded Optional Accessories and Default: 1 year limited warranty from the Begin Date.
  • Labor: Labor will be provided for any Warranted Product(s) above with approval from RLM prior to the service being conducted.

Purchaser’s Sole and Exclusive Remedy Under This Limited Warranty

The Company warrants that the Product and its components will be free from defects in materials and workmanship under normal use in compliance with instructions in the product manual (if applicable) during the applicable warranty period. This Limited Warranty applies solely to ordinary product performance failures and does not apply to any incident involving personal injury or property damage, fire, overheating, thermal event, or other safety-related occurrence.

In the event of a non-conformity in workmanship or materials in one or more components of the Product, RLM’s sole obligation under this Limited Warranty is repair or replacement of any non-conforming component. Under no circumstances shall the Company’s total warranty obligation exceed the fair market value of the Product or the specific part or component of a Product giving rise to the warranty claim. This is the warranty holder's sole and exclusive remedy for the Product under this Limited Warranty. By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (i) labor costs for the removal or reinstallation of a non-conforming component of the Product; (ii) shipping and freight expenses required to return a non-conforming component to RLM and receive a replacement or repaired component or (iii) damages associated with personal injury or property damage. In some instances, the exact replacement component may no longer be available, in which case RLM will replace the non-conforming component with the most similar component available. Repaired or replaced components are warranted under the original warranty terms and solely for the remaining balance of the Limited Warranty period applicable to that component(s) which is/are repaired or replaced.

Wear and Tear Excluded

Wear and tear are not a defect in materials or workmanship, and are not covered under this Limited Warranty. Wear and tear are terms to describe damage or wear that occurs as a result of normal use. For example, your tires and tubes and brake pads will wear out over time. Furthermore, fading, scratches and other potential damage to the paint, or bike graphics because of normal use and exposure to the elements are not covered. A non-exhaustive list of typical wear and tear items:

  • Brake Pads
  • Chains
  • Chainring
  • Derailleur Pulley Wheels (Part of Derailleur Assembly)
  • Shift/Brake Cables and Housing
  • Hydraulic Brake Hose and Fluid
  • Tires
  • Tubes
  • Frame Paint/Decals
  • Bearings (Headset, Bottom Bracket, Front Hub)
  • Spokes

NO AGENT, EMPLOYEE, DEALER, REPRESENTATIVE, RETAILER OR RESELLER IS AUTHORIZED TO MODIFY OR EXTEND THIS LIMITED WARRANTY OR TO MAKE BINDING REPRESENTATIONS OR CLAIMS, WHETHER IN ADVERTISING, PRESENTATIONS OR OTHERWISE, ON BEHALF OF RLM REGARDING THE PRODUCTS OR THIS LIMITED WARRANTY. DETERMINING WHETHER A CLAIM IS COVERED BY THIS LIMITED WARRANTY SHALL BE IN RLM’S SOLE DISCRETION. PLEASE CONTACT RLM CUSTOMER SERVICE WITH ANY QUESTIONS.

This Limited Warranty Does Not Cover:

  • Any damage or defects to a Product resulting from failure to follow instructions in the Product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Product as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • Damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • Battery damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  • Rust or corrosion.
  • Improper maintenance, assembly, or installation.
  • Use of the Product for abnormal, competitive, commercial activities, or any purposes beyond its intended design.
  • Modifications from the original condition.
  • Improper modification, alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product.
  • Paint and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or from exposing the bike to, or riding it in, severe conditions or climates.

DISCLAIMER OF WARRANTY

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

RLM’s SOLE LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE REPLACEMENT OR REPAIR, AS SET FORTH ABOVE AND SUBJECT TO THE FAIR MARKET VALUE MONETARY CAP REFERENCED ABOVE. IN NO EVENT WILL RLM BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL (WHETHER DIRECT OR INDIRECT), SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LABOR, REMOVAL, REINSTALLATION, REFINISHING, LOSS OF USE OF THE PRODUCT, LOSS OF PROFITS, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, AND PROVINCE TO PROVINCE. EVEN IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL RLM’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER, OR THE NON-CONFORMING COMPONENT THEREOF, WHICHEVER IS THE LESSER AMOUNT.

Claims Process

RLM WILL NOT REPLACE ANY PRODUCT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED WARRANTED PRODUCT.

In order to exercise your right to repair or replacement of a Product under this Limited Warranty, you must:

  • Contact the RLM Customer Service team through our Help Center. The Customer Service team will initially work with you on the problem with your Product to identify potential simple fixes.
  • If the Customer Service team determines that a Product must be repaired or replaced, they will provide you with a set of instructions for having a RLM-Authorized Service Provider repair the Product or for returning the non-conforming Product for replacement.
  • After you receive the replacement Product, the Customer Service team will also provide you with instructions for your installation of the Product.
  • You will be responsible for shipping costs associated with returning a Warranted Product(s), unless RLM agrees in writing to pay for such shipping costs. A replacement Product under this Limited Warranty shall only be shipped to the original purchaser’s address.

Prior Ownership Warranties

The “Rad Power Bikes” brand is under new ownership as of February 27, 2026. On December 15, 2025, Rad Power Bikes, Inc. nka New Summit Collective, Inc. filed for Chapter 11 bankruptcy in the United States Bankruptcy Court, Eastern District of Washington, Case No. 25.02183. New Summit Collective, Inc. is the new legal name of Rad Power Bikes, Inc. pursuant to an order of the bankruptcy court following the close of the sale of substantially all of New Summit Collective's assets.

The sale of assets was subject to the bankruptcy process by which the buyer acquires assets free and clear of the debtor's liabilities. As a result, claims or issues relating to any Rad-branded products purchased prior to December 15, 2025, must be submitted as part of the bankruptcy process by filing a Proof of Claim. To submit a claim in this matter, please visit the links below and review the Court’s guidance on filing claims. You’ll need the case number for the Rad Power Bikes Inc. Ch. 11, which is 25-02183.

Please note: as a result of the bankruptcy procedure by which RLM acquired certain assets of the estate, RLM has no obligation to provide warranty or other service for Products purchased prior to December 15, 2025. However, RLM is reviewing upgrade policies or services that it may provide solely at its discretion and will post an announcement regarding any such policy on the site.