Flat-rate shipping for the contingent US states. We ship to most countries that accept dangerous good shipments.
In-Stock orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
As we ship UPS we DO NOT ship to PO BOXES.
Discounted merchandise/Canadian order may take an additional 48 hours to process.
On all International orders, aside from the shipping cost, it is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment, the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the import and use of electric bicycles.
Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Purchased but not shipped: 10% processing fee
Shipped but unopened the box is sealed (within 14 days): 25% restocking fee, customer pays shipping both ways. To be eligible for a return, your item must be unused, and free from dirt, dust or any fragrances, and in the same package and condition that you received it.
- No returns after 30 days.
- Used: No returns, except in EXTREME cases of breakage/malfunction.
- Original shipping charges are non-refundable.
If your return passes our inspection, you may receive an exchange, store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
Additional non-returnable items:
- Special orders
- Sale Items
- Gift Cards
- Gifted orders
Returns may be shipped to:
Rad Power Bikes Inc
attn: Web Returns
2622 NW Market St
Seattle, WA 98107
*Please give us heads up after you send your return by emailing email@example.com. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
SPECIAL OFFERS, CODES, AND PROMOTIONS -
Rad Power Bikes reserves the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. Rad Power Bikes reserves the right to pause all promotions, codes, and referral programs for some sales (that will be listed) and for all new product launches. Any and all promo codes must be used at time of purchase and cannot be used retroactively.
REFERRAL PROGRAM LIMITATIONS -
The referral program will NOT be valid in cases where the "referring owner" is someone that is working in partnership, or in association, with Rad Power Bikes to promote products. This promotion will not be valid in special cases like some sales (that will be listed) and for all new product launches. Referral name must be used at time of purchase and cannot be added retroactively.REFUNDS / EXCHANGES / STORE CREDITS -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
ORDERS FLAGGED AS FRAUD -
If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email.
SALE ITEMS -
Unfortunately there are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
SPECIAL ORDERS -
Unfortunately special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. If the gift giver had the order shipped to themselves to give to you later, unfortunately we will not be able to accept the return.
*we reserve the right to change/update these terms