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Protect Your Rad Ride.
Add a protection plan in cart when ordering through Rad Power Bikes, or email support@radpowerbikes.com to add coverage to a Rad ebike up to 30 days after purchase.
Product Protection Benefits
Accidental damage
Your ebike is covered in case of accidental damage caused by drops, breaks, or spills, plus your manufacturer warranty is extended in case of a mechanical or electrical failure.
Zero deductible
If your ebike stops working or fails, Extend will repair or replace it. No fees. No deductibles.
Hassle-free claims
Total convenience with 24/7 online support. Simply file a claim with your email address or Extend contract ID (most claims are resolved in minutes).
*Limitations and exclusions apply. Read Extend's terms and conditions.
Why add Extend?
Your ebike purchase comes with a 2-year limited warranty from Rad.
Extend provides accidental damage protection not covered by the manufacturer's warranty from day one. Plus, if you purchase a 3 or 4-year plan, affordable extended protection for your product after the manufacturer’s warranty expires with a modern, and easy to understand process.
Add Extend to your purchase during checkout. Extend will work directly with you to get your product repaired or replaced.
How it works
Life happens. We've got you covered from accidental damage starting on day one through your chosen term.
Filing a claim is easy.
Simply contact Extend online or by phone at (877) 248-7707. They’ll process your claim in minutes and once approved, send you details on your repair or replacement.
FAQ
How do I add product protection?
Add a protection plan in cart when ordering Rad Power Bikes. Or contact our Customer Support Team to add coverage to an existing Rad Power Bike up to 30 days after purchase.
What do I need to provide if I file an Extend claim?
When filing a claim with Extend, you will simply need to provide either your contract ID,
email address, or another identifying piece of information.
What if I need to return my product?
If you return your product, Rad Power Bikes returns the amount you paid for product
protection. Depending on how much time has passed since your purchase, Extend may
issue a prorated refund, less any paid claims.