Black Friday Cyber Monday FAQ - Online purchases

When does the sale start?

Now! If you’re reading this, the sale is happening both online as well as at our Seattle showroom.

When does the sale end?

Our Black Friday Cyber Monday (BFCM) promo is based on inventory which is limited. While there is no set end date for this promotion because demand is high and inventory is limited we recommend you buy ASAP to make sure you can get the bike you want at a rad deal!

How much inventory do you have?

Due to the extremely high demand for our products, all products should be seen as having limited inventory as products can and will sell out quickly.

How do I get the sale price?

The sale price applies automatically, there is nothing additional you need to do to take advantage!

What happens if the item I wanted sells out before I’m able to buy it?

Some products will be coming back in stock at the end of November while others will be gone for good. Accessories will also be restocked in the near future if/when they go out of stock.

Current model year ebikes scheduled to be restocked end of November:

• 2019 RadWagon (Orange and Pearl)
• 2019 RadMini
• 2019 RadMini Step-Thru
• 2019 RadCity
• 2019 RadCity Step-Thru (Black)

Current model year ebikes that will be gone for good once they sell out:

• 2019 RadRover (Black and White)
• 2019 RadCity Step-Thru (Pearl)

Can I use a discount code on top of the sale price?

Yes! Any valid discount code can be used during the sale.

Can I use multiple discount codes with my purchase?

No. Discount codes cannot be stacked or combined.

How long will it take to ship once I make a purchase?

Due to the number of orders we will be receiving, it may take us 7 business days to ship your order.

Can I place an order over the phone?

Due to the extremely high call volume we will be receiving, we highly encourage you place your order online versus over the phone as there is no guarantee a representative will be available to assist you.

Can I place an order now and request to have it shipped at a later date?

No. All orders will be fulfilled in the order we receive them and we will not be able to hold any shipments until a later date.

Black Friday Cyber Monday FAQ - Showroom purchases

Can I place an order online/over the phone for in-store pickup?

No. All in-store purchases must be made in person.

Can I make a purchase today and take it home later?

No. All in-store purchases must be taken home immediately.

Can I reserve/request a hold on a product prior to me coming into the showroom?

No. Product is available on a first-come, first-serve basis.

How much inventory do you have on hand?

Due to the extremely high demand for our products, all products should be seen as having limited inventory as products can and will sell out quickly.

Can I buy an ebike and accessories and have the accessories installed before I take my ebike home?

You may book an appointment to have our mechanics install any accessories you purchase but there is no guarantee we will be able to install them for you the same day you make your purchase.

What is your return policy?

You can view our return policy here.