Online Sales

For all of your pre-purchase questions.
(800) 939-0310 x1
7 days a week: 9 a.m. - 5 p.m. PT

Product Support

For all of your post-purchase questions.
(800) 939-0310 x2
7 days a week: 9 a.m. - 5 p.m. PT

Help Center

Our huge collection of frequently asked questions and ebike resources.

Visit our Help Center

The best support in the industry.

Providing our community with the best support has never been optional for us. Whether you have questions about our bikes, have already purchased one, or are just trying to decide if ebikes are right for you, our dedicated Customer Experience and Product Support teams are here to help.


"The Best Support in the Industry" may be a marketing ploy for some, but for us it's the only way we operate. With over 1,000 5-star reviews from real ebike owners, delighting you during every aspect of your ebike journey is our top priority.

Any company that stands behind their product gets a 5 star review from me.


Scott Campbell
Great Bike, Great Price, Great Support and even better Customer Service.


Albert Isenberg
Great Bike, Great Price, Great Support and even better Customer Service.If you buy an electric bike from anyone else you lose out on the 'World Class' service of Rad Power Bikes.


Zen Viking


Dan Sotelo


Kevin Sax
You won’t regret investing in one of these bikes. Shipping is free and customer service is fantastic.


Robin Fritz
Should be 10 Stars, Customer Service is awesome.


Lewis Withey
Kudo's Rad Power Bikes, your company shines above the rest.


KB Maxwell
First of all I have to start with Customer Service.  Emily at RAD always replies like I am her only customer.  Makes me feel great, even though I know how busy they are up there.


Tim Horine
Rad Power Bikes gets an A+ from me for customer service.


Steve McCoy
I honestly feel that his team has given me better service than if I would have bought the bike at a local shop.


Harry Derderian
Great customer service and good quality bikes. Did a test drive and was very impressed!


Chris Jacobsen
Sales staff is very helpful and knowledgeable about their bikes. I asked a lot of questions they had an answer for everyone!


Wes Melius
i have never dealt with a company like this... the customer support i have received is excellent.


Eric Tsai
Great bikes and even better staff and service


Michael LaCount

Meet Our Support Leaders

We believe providing the best support means allowing our customers to learn more about our strongest assets, our support team members. A great team is almost always the result of good leadership so we've invested in only the best and the brightest. Their only goal is to make sure you are happy and they're damn good at it.

Joe Flynn

Customer Experience Manager

A native of Minneapolis, MN Joe grew up on wheels. He has been in Seattle for the last eight years after completing his undergraduate studies at the University of Washington. Biking, skiing and disc golf keep Joe busy in his free time.

Favorite food? It has to be tacos!

Tony Thomas

Product Support Manager

A recent transplant from St. Louis, Tony has been working at RPB ever since in the Tech department. With his background in tech support and building computers, along with his love for the outdoors, he was a perfect fit for the Rad Power Bikes team.

Tony's dog Kula taught him how to love.

What sets us apart

Industry Leading Response Time

Over 50% of new customer emails get responded to within hours with an average first response time of 15 hours for all new emails. Prefer chatting over the phone? Give us a call and talk to someone immediately, if that's your style.

Dedicated Support Teams Available 7 Days Per Week

All of our Customer Experience and Product Support team members are internally trained and based exclusively at our Seattle headquarters. No outsourcing, no cutting corners, no compromises.