(800) 939-0310 | FREE shipping on ebikes to the lower 48!

CUSTOMER SUPPORT

CUSTOMER SUPPORT

CUSTOMER SUPPORT

Help Center

Frequently asked questions

Go to Help Center

Online Sales

info@radpowerbikes.com

(800) 939-0310 x1

7 Days Per Week, 9 a.m. - 5 p.m. PT

Technical Support

support@radpowerbikes.com

(800) 939-0310 x2

7 Days Per Week, 9 a.m. - 5 p.m. PT

Seattle Showroom

1128 NW 52nd St, Seattle, WA 98107

(800) 939-0310 x3

7 Days Per Week, 9 a.m. - 5 p.m.

Help Center

Frequently asked questions

Go to Help Center

Online Sales

info@radpowerbikes.com

(800) 939-0310 x1

7 Days Per Week, 9 a.m. - 5 p.m. PT

Technical Support

support@radpowerbikes.com

(800) 939-0310 x2

7 Days Per Week, 9 a.m. - 5 p.m. PT

Seattle Showroom

1128 NW 52nd St, Seattle, WA 98107

(800) 939-0310 x3

7 Days Per Week, 9 a.m. - 5 p.m.

You can also send us your questions by clicking the orange "Contact Us" button in the lower right of your screen, emails are typically responded to within 1 business day.

The Best Support in the Industry

Providing our community of ebike owners with the best support has never been optional for us. Whether you have questions about our bikes, have already purchased one, or are just trying to decide if ebikes are for you, our dedicated Customer Experience and Technical Support teams are here to help any way they can.

"The Best Support in the Industry" may be a marketing ploy for some, but for us it's the only way we operate and is something we firmly believe we provide. And we can prove it.

10x Industry Average Inquiries

Our support teams respond to 10 times the industry average emails per month, each one getting individualized and personalized attention. Because that's what you deserve.

Industry Leading Response Time

Over 50% of new customer emails get responded to within hours with an average first response time of 15 hours for all new emails. Prefer chatting over the phone? Give us a call and talk to someone immediately, if that's your style.

Full-Time Dedicated Support Teams

All of our Customer Experience and Technical Support team members are internally trained and based exclusively at our Seattle headquarters. No outsourcing, no cutting corners, no compromises.

Help Center

With hundreds of informative articles on everything from technical information to ebike best practices, our Help Center is a valuable resource that all current and prospective bike owners can access 24/7.

Our Customers Love Our Rad Support

With over 400 5-star reviews from real ebike owners, delighting you during every aspect of your ebike journey is our top priority.

Great Bike, Great Price, Great Support and even better Customer Service.

★★★★★

Albert Isenberg

If you buy an electric bike from anyone else you lose out on the 'World Class' service of Rad Power Bikes.

★★★★★

Zen Viking

RAD POWER BIKES IS SIMPLY THE BEST BICYCLE COMPANY ON EARTH.

★★★★★

Dan Sotelo

BEST CUSTOMER SERVICE!!

★★★★★

Kevin Sax

You won’t regret investing in one of these bikes. Shipping is free and customer service is fantastic.

★★★★★

Robin Fritz

Should be 10 Stars, Customer Service is awesome.

★★★★★

Lewis Withey

Kudo's Rad Power Bikes, your company shines above the rest.

★★★★★

KB Maxwell

Great customer service, questions are usually answered within 24 hours. Love my new RadMini!

★★★★★

Teo P

First of all I have to start with Customer Service. Emily at RAD always replies like I am her only customer. Makes me feel great, even though I know how busy they are up there.

★★★★★

Tim Horine

Great customer service and good quality bikes. Did a test drive and was very impressed!

★★★★★

Chris Jacobsen

Rad Power Bikes gets an A+ from me for customer service.

★★★★★

Steve McCoy

I honestly feel that his team has given me better service than if I would have bought the bike at a local shop.

★★★★★

Harry Derderian

Sales staff is very helpful and knowledgeable about their bikes. I asked a lot of questions they had an answer for everyone!

★★★★★

Wes Melius

i have never dealt with a company like this... the customer support i have received is excellent.

★★★★★

Eric Tsai

Great bikes and even better staff and service

★★★★★

Michael LaCount

Great product with incredible customer support.

★★★★★

Randy Carsten

The staff was great. Very knowledgeable, honest and helpful.

★★★★★

Brandt Dargue

Fast, friendly and efficient! Amazing warranty and they really stand behind their product!

★★★★★

Moin Shaikh

Any company that stands behind their product gets a 5 star review from me.

★★★★★

Scott Campbell

Friendly and knowledgeable staff. Very patient in explaining the details of the bikes and the accessories such as cargo capacity.

★★★★★

Yizu Lulu Yeh

I get the sense they are a team passionate about their products and taking care of their customers.

★★★★★

John Borofka

Outstanding company, good product, good support, and terrific people!

★★★★★

Michael Stout

I could not be happier at this point with the technology specs, price point of the bike and integrity of the bike staff at RAD bikes.

★★★★★

D Haskins

they really care about you as a customer after the sale. I love this bike and the company

★★★★★

Richard Stroud

Huge bang for your buck. Great customer service on top of that too. Just go Rad for your next ride.

★★★★★

Kenneth Bailey

If I had bought a different bike anywhere else I would have never been treated as good as the guys at Rad Power Bikes have treated me

★★★★★

M

These are great bikes for the price, and excellent customer service

★★★★★

Tom Caster

Design is creative, bikes have been reliable and the Rad Power Bike team is knowledgeable and really helpful!

★★★★★

Jordan Rode

I have only positive things to say about Rad Power Bikes. The bikes are awesome and the customer service is truly one of a kind.

★★★★★

Jordyn Wirkkala

Great customer service!

★★★★★

Bob Gratias