Mobile Service

To meet the needs of our busy riders, we offer on-demand ebike assembly and delivery, maintenance, and test rides to customers in select regions.

Service at Your Doorstep

Too busy to swing by the bike shop for that much-needed tune-up? Don’t have the time to assemble your bike? Or maybe you just want to test ride our latest model, but can’t make it to one of our showrooms?

Relax! We got this.

Whatever’s keeping you from living your Raddest life, we’re here to help. With our convenient mobile service solutions, we can send a bike expert directly to your driveway.

Find out if we’re in your area by entering your zip code below.

Services

Assembly & Delivery

Order an ebike online and have it fully assembled, tuned, and delivered directly to your door by a professional bike mechanic.

Choose this shipping option at checkout and your mobile ambassador will reach out to coordinate dropoff shortly after receiving your order.

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Maintenance

Our friendly and knowledgeable mobile ambassadors bring a full menu of service options right to your doorstep, including tune-ups and safety checks, adjustments, flat tire repair, and more.

Schedule appointment ⟶

Test Rides

Want to try before you buy? Rad Mobile Service offers free test rides for select models.

Schedule appointment ⟶

To help reduce the spread of COVID-19, we take specific precautions to minimize the risk of transmission to our customers as well as our technicians.

Providers

The available Mobile Service provider and services will vary based on your location.

Enter your zip code in the form below to see which provider is available in your area.

Rad Power Bikes

Preferred Service Provider

Check Your Zip Code

Find out if we’re in your area by entering your zip code below.

FAQ

What is Mobile Service?

Our mobile service solutions bring on-demand ebike maintenance directly to your doorstep. It’s like a bike shop on wheels!

Every Rad Mobile Service and velofix mechanic is professionally trained and extremely knowledgeable about our entire ebike lineup, helping ensure that our community of ebike owners can enjoy the Rad experience -- even if they can’t visit our showrooms.

How much does mobile service cost?

Pricing varies based on your location and the service you select, contact us directly for pricing.

There is a minimum service charge of between $90-$129 depending on your location. This minimum charge does not apply to test rides, however. Those are free!

What services are available?

Both Rad Mobile Service and velofix provide the same services that you would find at a traditional full fare bike shop, including tune-ups, flat tire repair, and brake adjustments.

Rad Mobile Service offers a wide range of service packages, as well as a la carte options like new ebike assembly, ebike delivery to your home, and free test rides. Service pricing will vary depending on location. Contact us directly at radmobileservice@radpowerbikes.com for pricing.

velofix’s full slate of services can be found here.

Built & Delivered

Your Rad Mobile Service ambassador will deliver a fully built, tuned, and accessorized (exclusions may apply) ebike directly to your door.

Includes:

  • Delivery of your ebike
  • Instruction on ebike operation and battery care
  • Complimentary at-home 30 day or 150 mile safety check

Order online and use the Rad Mobile shipping option during checkout.

Test Rides

Schedule a time to meet up with your local Rad Mobile Service ambassador to take a test ride and see which model(s) you fall in love with.

Includes:

  • Instruction on ebike operation
  • Overview of our ebike models to determine which model may work best for your needs
  • Free 15 minute test ride
  • Meet your local Rad Mobile Service ambassador

Contact us using the form below to schedule a test ride.

Basic Tune

Your ebike needs some minor TLC to get it riding like new.

Includes:

  • Inspection and adjustment of the hardware
  • Inspection and adjustment of the electronics
  • Adjust and lubricate drivetrain
  • Inspect and adjust fitment and alignment
  • Inspect and adjust brakes
  • Tire inflation to recommended PSI

Rad Tune

You've been enjoying your ebike for a while and it needs a good amount of maintenance.

Includes:

  • Everything from the Basic Tune, plus...
  • Full ebike cleaning
  • Wheel truing
  • Installation of any replacement parts
  • Inspection and adjustment of bearings

Powertrain Diagnosis & Repair

Complete powertrain diagnosis and part testing.

Includes:

  • Diagnosis and replacement of broken or malfunctioning electrical components

Home-Build Safety Inspection

A full safety inspection of an ebike you assembled yourself.

Includes:

  • Inspection and adjustment of electronic and mechanical systems
  • Brake adjustment
  • Mechanical tensioning, adjustment, and alignment
  • Drivetrain and shifting tune-up

Crash Inspection

A full safety inspection of an ebike that was involved in an accident.

Includes:

  • Inspection and diagnosis of all systems
  • Estimate for parts and labor for repair

A La Carte Options

We are a full-service bike shop! Don't see what you're looking for here? Contact us using the form below and we'll get you what you need.

Contact

To contact Rad Mobile Service, enter your information in the form below.

To contact velofix, visit their website here.