Purchased but not shipped: 10% processing fee
Shipped but unopened the box is sealed (within 14 days): 25% restocking fee, customer pays shipping both ways. To be eligible for a return, your item must be unused, and free from dirt, dust or any fragrances, and in the same package and condition that you received it.
- No returns after 30 days.
Used: No returns, except in EXTREME cases of breakage/malfunction.
- Original shipping charges are non-refundable.
Before a return is sent, the customer must have written approval of said return from Rad Power Bikes. If a customer sends a return without the written consent of Rad Power Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to Rad Power Bikes c/o Return-#OrderNumber
PRE ORDER CANCELLATIONS
Any and all pre orders that are cancelled prior to shipping are only eligible for a 90% refund of the total order price.