What if your favorite bike shop came directly to your front door?

With Rad Mobile Service, we come to you!

 

To meet the needs of our busy riders, we’re offering on-demand ebike assembly, maintenance, and test rides to customers in select regions.

 

Our friendly and knowledgeable mobile ambassadors bring a full menu of service options right to your doorstep, including tune-ups and safety checks, adjustments, and flat tire repair.

 

Just bought a bike and want to bypass assembly? Rad Mobile Service Built & Delivered is the option for you.

 

Not a Rad owner yet and want to try before you buy? RMS will bring the fleet to your driveway.

 

New to the Rad family? Let Rad Mobile Service help kickstart your ebike journey.

What if your favorite bike shop came directly to your front door?

With Rad Mobile Service, we come to you!

 

To meet the needs of our busy riders, we’re offering on-demand ebike assembly, maintenance, and test rides to customers in select regions.

 

Our friendly and knowledgeable mobile ambassadors bring a full menu of service options right to your doorstep, including tune-ups and safety checks, adjustments, and flat tire repair.

 

Just bought a bike and want to bypass assembly? Rad Mobile Service Built & Delivered is the option for you.

 

Not a Rad owner yet and want to try before you buy? RMS will bring the fleet to your driveway.

 

New to the Rad family? Let Rad Mobile Service help kickstart your ebike journey.

Built & Delivered

Maintenance

Test Rides

Rad Mobile Service Menu

Service pricing will vary depending on location. Contact us directly for pricing.

Built & Delivered

Your Rad Mobile Service ambassador will deliver a fully built, tuned, and accessorized ebike directly to your door.

 

Includes:

  • Delivery of your ebike
  • Instruction on ebike operation and battery care
  • Complimentary at-home 30 day or 150 mile safety check

Order online and use the Rad Mobile shipping option.

Test Rides

FREE

Schedule a time to meet up with your local Rad Mobile Service ambassador to take a test ride and see which model(s) you fall in love with.

 

Includes:

  • Instruction on ebike operation
  • Overview of our ebike models to determine which model may work best for your needs
  • Free 15 minute test ride
  • Meet your local Rad Mobile Service ambassador

Contact us to schedule a test ride.

Basic Tune

Details

Your ebike needs some minor TLC to get it riding like new.

 

Includes:

  • Inspection and adjustment of the hardware
  • Inspection and adjustment of the electronics
  • Adjust and lubricate drivetrain
  • Inspect and adjust fitment and alignment
  • Inspect and adjust brakes
  • Tire inflation to recommended PSI

Rad Tune

Details

You've been enjoying your ebike for a while and it needs a good amount of maintenance.

 

Includes:

  • Everything from the Basic Tune, plus...
  • Full ebike cleaning
  • Wheel truing
  • Installation of any replacement parts
  • Inspection and adjustment of bearings

Powertrain Diagnosis & Repair

Details

Complete powertrain diagnosis and part testing.

 

Includes:

  • Diagnosis and replacement of broken or malfunctioning electrical components

Home-Build Safety Inspection

Details

A full safety inspection of an ebike you assembled yourself.

 

Includes:

  • Inspection and adjustment of electronic and mechanical systems
  • Brake adjustment
  • Mechanical tensioning, adjustment, and alignment
  • Drivetrain and shifting tune-up

Crash Inspection

Details

A full safety inspection of an ebike that was involved in an accident.

 

Includes:

  • Inspection and diagnosis of all systems
  • Estimate for parts and labor for repair

A La Carte Options

Details

We are a full-service bike shop! Don't see what you're looking for here? Contact one of our ambassadors and we'll get you what you need.

Contact Us

radmobileservice@radpowerbikes.com

Monday - Friday

9 a.m. - 5 p.m. PT

(800) 939-0310 x2

7 days a week

9 a.m. - 5 p.m. PT


Want us to contact you? Can do! Please enter your information below and a member of our team will get back to you shortly.

FAQ

What is Rad Mobile Service?

Rad Mobile Service is Rad Power Bikes' on-demand mobile ebike maintenance and delivery service. Every Rad Mobile Service ambassador is a professional ebike mechanic that is internally trained and extremely knowledgeable about our entire ebike lineup, helping ensure that our community of ebike owners can be privy to the Rad experience, even if they don't live near our Seattle headquarters.

What services does Rad Mobile Service offer?

Rad Mobile Service offers a wide range of service packages, as well as a la carte options like new ebike assembly, ebike delivery to your home, and free test rides.

How much does Rad Mobile Service cost?

Pricing varies based on your location and the service you select. View our service menu in the section above and contact us directly for pricing. Please note, there is a $90 minimum charge for any Rad Mobile Service visit. This surcharge does not apply to test rides, however. Those are free!

Where is Rad Mobile Service available?

Rad Mobile Service is currently available in:

 

  • Seattle, Washington
  • Sacramento, California
  • Vancouver, British Columbia, Canada
  • Austin, Texas
  • Portland, Oregon

 

We are rapidly expanding our available cities, so it's likely that we will be coming to a city near you in the near future. Want to see RMS in a city near you? Let us know!

How do I schedule Rad Mobile Service to come to my home?

To schedule our Built & Delivered service, simply order an ebike and any accessories you want online and choose the Rad Mobile Service shipping option during checkout. Once your order has been submitted, one of our team members will reach out to you directly to schedule your delivery date and time.

 

To schedule any of our service packages, contact us directly and we will coordinate a time that works best for your schedule.

How do I schedule a test ride?

To schedule a test ride, call, email us, or fill out the contact form at the bottom of this page.