Shipping Details

We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.

Select a topic below to learn about our shipping practices and policies, or click here for help accessing shipping details for existing orders through your customer account.

Holiday Shipping & Returns Information

Holiday Shipping

In-stock bike & accessories ordered by 12/11 (US), 12/8 (CAN) by 1pm, are estimated to arrive by Dec. 25, 2021. Know before you order:

    • Signature upon delivery may be required
    • Cannot ship to P.O. Boxes
    • Shipping not currently offered to Hawaii or Alaska
  • Delivery dates are estimates and can be impacted by carrier delays, weather, supply constraints, high volume, and labor shortages

Can’t get it in time? Unfortunately, global shipping and supply-chain concerns are creating delays. Print-outs of our ebikes and accessories fold beautifully and can be wrapped in just about any box.

 

Holiday Returns

If you order an electric bike by 12/24/21, it can be returned by 1/15/22 for a full refund.

Please Note: The ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, Santa's magic, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from RPB. Any warranty issues must be resolved prior to processing a return.

Shipping Cost

Shipping is free in US for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike, and replacement parts not covered under warranty, will be charged a shipping fee.

*Note: Battery and Hollywood Hitch Rack orders will be charged shipping.

Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the contiguous US and cannot be shipped to Canada or Europe.

Shipping Time

In the US, in-stock items typically ship within three business days after an order is placed, unless otherwise noted on the product's page. Check out the item's product page for the most up-to-date shipping information.

Once your bike ships, it can take 3-8 business days for delivery, depending on where you live in the US. We do not offer expedited shipping at this time.

*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

Customers in Canada can view their estimated shipping timelines HERE.

Customers in Europe can view their estimated shipping timelines HERE.

Shipping Method

Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground and UPS for bikes, and we may use DHL/USPS for items smaller than a bike. Once your item ships, you will be emailed a tracking number so you can track your package.

If your bike was shipped by FedEx and you have received a tracking number via email, you can arrange any special requests or delivery instructions by contacting FedEx or using the FedEx Delivery Manager tool.

International Shipping

For products purchased in Canada, check out the shipping details HERE.
For products purchased in Europe, check out the shipping details HERE.

Tracking Information

When your bike ships, you will receive an automated email with your tracking information. Click the link below that matches the shipping company listed in your tracking number email.

DHL tracking
FedEx tracking
Purolator tracking (Canadian orders only)
UPS tracking
USPS tracking

US customers can also use our  Lookup Order page to find details about an order and tracking information.

Bike Assembly After Delivery

Our ebikes are shipped nearly fully assembled, which means there is some assembly required before you can ride Rad. Click here to learn more about assembly and to find the owner's manual and assembly video.

Need more assistance? Submit a request