For orders in the contiguous United States, orders under $150 qualify for a flat rate $10 shipping charge. (All qualifying sums are pre-tax.) Select orders of $150 or more may qualify for free shipping. The flat rate shipping and free shipping offer does not apply to Hollywood Racks, which ships for a flat rate of$30 shipping charge per item. Palletized freight orders are subject to additional fees.
Alaska and Hawaii shipping costs: Rad now ships to select zip codes in these two states, subject to additional shipping charges. We do not ship to all zip codes in these states. For the shipping-eligible zip codes in Alaska and Hawaii, bike orders are charged $149 per bike. Accessories and parts ordered with a bike will ship for free except for Hollywood Racks vehicle racks and batteries. Accessories and non-warranty parts purchased separately from a bike are charged a shipping fee of $29 for orders under $150. Accessory & part orders over $150 ship for free, except for the oversized shipping charge for vehicle racks. Products excluded from the flat rate shipping and free shipping are: Batteries ($49 shipping charge per item) and Hollywood Racks ($30 shipping charge per item).
We do not ship to Puerto Rico, other US Territories, PO boxes or APO/FPO addresses.
If you are a Canadian or European customer, please visit our Canadian or European websites for orders to those respective areas.
a. A shipping confirmation email will be sent to the email address provided for the order once the order has shipped.
b. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO.
c. Orders containing discounted merchandise may take an additional forty-eight (48) hours to process.
d. For all international orders, you must place the order via our Canadian or European websites, and all such purchases shall be governed by the respective Terms of Purchase located on those websites. You are solely responsible for ensuring you comply with all applicable local/state/federal regulations concerning the import and use of electric bicycles. Acceptance of orders outside of the United States shall be in RPB’s sole discretion.
e. Online purchases made on our website at www.radpowerbikes.com cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. In-store purchase orders cannot be modified or cancelled once the order is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences.
f. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
g. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
h. For any third-party shipping outside of RPB’s normal shipping process, RPB cannot provide ANY additional shipping information or documentation.
i. Orders placed through our online store (www.radpowerbikes.com) with the shipping address of an RPB retail location will be canceled. To purchase Products in-store, please locate an RPB retail showroom near you.
