This was our first e-bike purchase and it's great. Great customer support and was a breeze to assemble. The only hitch was the shipping that was delayed, but not due to Radpower. Highly recommended.
I’m 62, love this bike
I bought this bike as a car replacement. I'm a father to six with twins on the way. We're going to be a one car family so my wife can have a better vehicle. Instead of getting a beater car for me to tool around in town and get to and from work, I opted for no gas, no insurance, and no problems. I live in Minnesota, so I quickly went out and found some studded tires to get me to and from the office. I've given my kids rides to school in below freezing temperature. I ride every day to work, rain or shine, and this bike has been amazing. The battery life is obviously cut a little short operating in sub-zero temps, and I'm anticipating getting a second battery sooner than most, but the way this bike is thought out it has saved me thousands already on a car, insurance, and gas, and is looking to be a fun beach cruiser around the lakes here in Minnesota. This bike really did replace my car, and I carry all my photo and video gear on it. I love it, and am thankful for my friend who recommended I look into it. It's a great bike and a new lifestyle I'm embracing.
Rad Bikes sent a broken box, the incorrect information, and are unable to establish meaningful conversations with customers to improve. The company focuses way too much energy on "respectful communication" at the cost of being honest. They wanted me to open and assemble a bicycle that arrived in a nearly destroyed box with incomplete parts. I got the bike assembled in about 5 hours (mostly because I have a lot of experience as a bike mechanic). I can't see how a less experienced person could deal with this company. It is clear that Rad Bikes is filled with overly sensitive, entirely incompetent people who don't do their jobs. They will remain a low cost supplier and never scale.
I love my RadWagon! I ride it nine miles to work on pedal assist 5 and arrive to work sweat free! I pedal home on assist 1 with a good aerobic workout and shower in the privacy of my own home. Presently, in the morning it is about 36 degrees F, so, I am dressed in multiple layers.
It is dark and I have reflective clothing and additional lights on my helmet, but when I get home it is 30 - 35 degrees higher. The large black bags store my additional layers and boots.
I ride with a Smile both ways.
I love the bike. LOVE IT. I also love Rad's customer service. My speedometer and odometer were not functioning properly from the get-go, and they have worked with me to get the problem fixed. These things will happen, and it's extra amazing that they have such great customer service. It really makes me more inclined to get another bike from them!
The radwagon rules. Great bike! Everything I was hoping for. Great company to work with.
As you know, in Washington we often have to wait out the rain but on the days that I have been able to get out and about I have enjoyed every minute! I take my tunes with me and go see how many people I can shout "Merry Christmas, Happy New Year or Have a good Day!" as I pass by!!!