Bought a radcity and radcity step thru for a key West vacation and they made the trip. We were able to get around everywhere with them and they were great. Very easy to figure out and ride. Have nothing bad to say about them my wife and I love them.

2019 RadCity Electric Commuter Bike

I just bought 2 Radcity bikes for myself and my wife. We bought them after a lot of research and referrals from a friend who owned a pair for he and his wife. We received the bikes and started thinking about assembly.

I had two choices: Hire Velofix to come and pay an additional $400 to assemble and setup the 2 bikes or try on my own. I decided to try and save some money, as $3000 is a lot of money for us and we felt we could not afford any more.

It was really challenging to assemble the bikes. The tools were not really correlated or obvious to the task. The online video was 8 minutes long with bad music and I had to keep stopping and re-winding and it was annoying. Also the video was for the 2018 model and not quite right for the 2019. I had to call in quite a few times.

Now I will say that customer service is excellent and responsive. I will also say I am not a Cyclist and know nothing about bikes and my experience with staff was that they are intimately familiar with the names of various parts of a bike and so I think aspects of assembly are more obvious to them? (I also offered to create a more realistic assembly video from the perspective of a neophyte like me!)

A few things that might help: As you start the process the first thing to do is REMOVE the BATTERY from the bike and start charging it! This may seem obvious but it is not instructed and if you do this it takes weight off the bike and is slightly easier to assemble. (Be aware this bike is very heavy.)

As you assemble don't assume anything. For example there is an instruction to apply grease to the threads of the foot pedals, BUT it is not supplied so it required a trip to home depot to get grease, a lifetime supply and I used 3 q-tips worth?

After almost 2 days, not full time but over 2 days, I finally finished assembly. The problem is that, unless you are a bike expert and have the knowledge and tools, assembling the components does not mean that you are done and ready to ride.
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I looked for a couple of months before deciding on the RAD CITY model E- bike.
It has amenities equal to and in many cases greater than bikes costing thousands of dollars more.
This bike is built very solidly and rides comfortably.
I love the ability to recharge the battery when using the brakes.
I was hesitant to purchase the bike without having a chance to ride it, but I am loving my purchase now.
Being 6'3" tall I went with the RAD CITY as recommended based on the bike specifications and don't regret it a bit.

65 lbs is about 20 lbs heavier than I prefer to lift up to my Kuat rack. Radpower needs to offer a "Lite" series of bikes with a smaller battery, no fenders, more aluminum and less steel, smaller and narrower tires on the RadCity, etc.

I just went over 110 miles and all is well with the condition of my Step Through Rad Bike. I have been places in my own town I didn't even know existed. Rad and GPS are a great combo and with my blue tooth I can listen to music while riding in a non vehicle area. Each time I go out I get further and further away from where I live. I can't say enough about my Step Through Rad Bike. With Velofix to keep my bike running at top performance I am confident that nothing on it will go wrong. Thank you Rad for building so much fun, while keeping my body in good condition at the same time .

Best shifting I've ever used. Best brakes I've ever had. Best lights I've ever used.

love the ability to ride at whatever exercise level desired. Bike rattles like an old wagon.sounds like a rattletrap coming down the trail. Wish I could lean back a bit more since having perfect position over the pedals is now secondary. Gearing and pedal assist are great. Pedals are a bit tight to the bike. Easy to catch my back foot on the spokes. Over all it has vastly improved my enjoyment of bike riding.

Decent, but not perfect. I’ve got troubles with the mechanical drivetrain. Shifting is not very reliable. Sometimes gears slip off.

I recently achieved 4,500 miles on my 11/2017 Rad City.. other than normal maintenance and a few flats this bike has out preformed every bike I’ve ridden with, cross town and mountain trail, love the fenders and rear rack! I run 3 different bag/panner sets depending on adventure ❤️